Refund policy
Returns and exchanges are considered on a case by case basis. Contact us at pipevineteam@gmail.com to inquire. Please include your order number and full name.
Customers are responsible for return shipping. Returns / exchanges must be made within 14 days of receipt of the item, regardless of when you took the item out of its packaging. Items must be in the same condition that you received it and unworn.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, sized products, or personalized items), and we cannot accept returns on sale items or gift cards.
Certain types of items cannot be returned, like custom products (such as special orders, sized products, or personalized items), and we cannot accept returns on sale items or gift cards.